Walmart proves that omnichannel can compete with Amazon after COVID-19, but can others?
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During the coronavirus pandemic, where decades of mismanagement and grift at major retailers led to accelerated bankruptcies, Walmart trended the other direction. Absolute dominance. Walmart, America’s largest retailer, saw overall revenue increase by 8.6% while maintaining higher operating margins. Online sales, arguably the most critical battleground in modern retail, grew 74%. “Our omnichannel investments have us in a unique position to serve customers in ways others can’t.” CFO Bret Biggs told investors. “Customers are gravitating towards store pickup and delivery, driving record demand for these services leading to triple-digit growth in U.S. eCommerce sales during peak periods.”
Walmart proves that omnichannel can compete with Amazon after COVID-19, but can others?
Walmart proves that omnichannel can compete…
Walmart proves that omnichannel can compete with Amazon after COVID-19, but can others?
During the coronavirus pandemic, where decades of mismanagement and grift at major retailers led to accelerated bankruptcies, Walmart trended the other direction. Absolute dominance. Walmart, America’s largest retailer, saw overall revenue increase by 8.6% while maintaining higher operating margins. Online sales, arguably the most critical battleground in modern retail, grew 74%. “Our omnichannel investments have us in a unique position to serve customers in ways others can’t.” CFO Bret Biggs told investors. “Customers are gravitating towards store pickup and delivery, driving record demand for these services leading to triple-digit growth in U.S. eCommerce sales during peak periods.”